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Frequently Asked
Questions
FAQ
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What is Pair?
Pair is a free, all-in-one activity booking platform designed to streamline your operations, automate repetitive tasks, and help you grow your business. From managing customer bookings to staff schedules and payments, Pair connects the dots so you can focus on what matters most—your customers.
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Who is Pair for?
While it’s perfect for experiences like escape rooms, axe throwing, and training courses, Pair also works for any service-based business that takes bookings — from workshops and events to team-building days and beyond.
Can I use Pair if I’m a solo operator?
Yes! Whether you’re running everything yourself or managing a large team, Pair scales with you. It helps solo operators stay organised and automate admin — without extra overhead.
Is Pair suitable for multi-location or mobile businesses?
Absolutely. Pair supports businesses with multiple sites or those that deliver services on the move. You can manage bookings, schedules, and payments from anywhere.
What if I already have staff and systems in place?
Pair is built to complement your existing setup, not replace it overnight. You can gradually integrate booking, scheduling, and payments — and bring your team along with ease.
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Is Pair really free?
Pair is completely free to set up and use. We only charge a 3% commission per transaction, and standard Stripe payment processing fees apply. No subscriptions, no upfront costs — you only pay when you get paid.
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Do I need technical skills to set it up?
Not at all. Pair is built for simplicity. No coding, no complicated onboarding—just plug it in and start using it. And if you ever need help, our team (or our AI support assistant) is ready to assist.
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Can I manage multiple locations
Absolutely. Pair is designed with scalability in mind. Whether you're operating out of one site or 13 (like one of our VR clients), you’ll get a unified view across all your locations—bookings, staff, payments, and performance.
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What kind of bookings can Pair support?
Pair supports online, in-person, and phone bookings, all synced in real-time. Whether your customers are booking a class, session, event, or experience, you’ll stay in control of capacity, cancellations, and communication.
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Can I track customer history and preferences?
Yes. Pair includes a built-in Customer Relationship Management (CRM) tool that gives you full visibility of customer history, preferences, and interactions—so you can deliver a more personal and engaging experience.